Privacy Policy

Last Updated: January 1, 2025

Your privacy is important to us. This Privacy Policy explains how The One AI collects, uses, stores, shares, and protects your information when you interact with our website, platform, products, and services.

1. Information We Collect

We may collect the following information when you use our website or services:

• Personal Information: Name, email address, phone number, and business details provided during registration or contact.
• Billing Information: Payment details (credit card numbers, billing address) required to purchase services. These are processed securely by our payment partners.
• Usage Data: IP address, browser type, device information, pages visited, and session duration to help us improve our platform.
• Communications: Content of messages sent via email, SMS, chat, or support channels for quality assurance and record-keeping.

2. How We Use Your Information

Your data is used to provide, maintain, and improve our services. Specifically, we use it to:

• Provide access to the The One AI platform and features.
• Process payments, manage subscriptions, and send invoices.
• Send you critical service updates, security alerts, and support messages.
• Send marketing and promotional communications (only with your explicit consent).
• Analyze platform performance to fix bugs and improve user experience.

3. How We Protect Your Data

The One AI uses industry-standard security practices, including SSL encryption, firewalls, and protected cloud infrastructure, to keep your information safe. We restrict access to personal information to authorized employees only. However, no internet transmission is 100% secure, and we cannot guarantee absolute protection.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, cloud hosting, AI API providers), so long as those parties agree to keep this information confidential.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Your Rights & Choices

You have rights regarding your personal data, including:

• Access & Correction: You can log in to your account to view and update your personal profile and billing settings.
• Opt-Out: You may opt-out of marketing emails by following the "unsubscribe" link in any email we send.
• Deletion: You may request the deletion of your account and personal data by contacting our support team, subject to legal retention requirements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@theoneai.com
• By visiting the support section on our website.